Delete your SUMAAI account and data
You can ask us to delete your SUMAAI account (app “Suma AI”, package com.appscorpions.sumaai) and its associated data, even if you no longer have the app installed or can’t sign in.
How to request it
- Email contacto@sumaai.app with the subject Delete SUMAAI account and data.
- Send it from the email address you used to create your account. If you use a different address, tell us which one is linked to your account.
- We’ll reply from that inbox to confirm the account is yours before deleting anything.
The button opens your email app; review the message and send it. Don’t include passwords, codes, card details or ID documents.
From the app
If you can sign in, you can also do it in Profile → Delete account. The app asks you to type your username to confirm.
What gets deleted
- Your sign-in account and your profile data, photo, goals and preferences.
- Your food logs, analyzed photos and nutrition history.
- Conversations, plans, reviews and shopping lists.
- Comments and ratings linked to your account.
You can also ask us to delete only some data (for example, photos or history) without closing your account, using the same process.
Timing and retention
Once your request is verified, we delete the account and its data from our active systems within 30 calendar days, or sooner if the law sets a shorter deadline.
We only keep, separately and with restricted access, information the law requires us to retain (for example, payment receipts). Backups and provider logs follow their own cycles; we don’t promise their immediate deletion.
Data controller
CORMORAN GLOBAL TRAVEL SERVICES SA DE CV
Avenida Nizuc, Lote 3-01, M 1, SM 13, int. 311, Cancún, C.P. 77504, Quintana Roo, Mexico
Contact: contacto@sumaai.app
This is a translation; the Spanish version is the legally binding one.